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24-7 Technical Services

Some businesses get by managing their systems and networks without any tools. Others have gone down the path to develop scripts to read alerts and messages using a variety of tools such as HP OverView, IBM Tivoli, BMC Patrol, NetIQ AppManager, Mercury Interactive SiteScope, and the list goes on.

So why do Adge customers choose 24x7 System Support service? It is the . filters, correlates, validates, and auto-resolves routine alerts, allowing our analysts to focus on complex and proactive analysis of pre-screened, validated events.

We offer three support levels - monitor, solve, and manage.

Key features of our 24x7 Systems Support include:
•  ICMP Ping Monitoring
•  SNMP Monitoring
•  MIBs 2 Support
•  Problem and Service Request Management
•  Remote Diagnostic and Resolution
•  Vendor Escalation
•  Remote Administration, Diagnostic, and Resolution
•  Configuration Backup and Recovery

A customer service portal is available to our customers to view ticket, performance, availability, trend, analysis, and support details.

For More Information

For more information about 24x7 Support Services, live demonstrations of the Customer Service Portal or other Adge Service Offerings, contact your Adge Service Account Manager at
 
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